Jagdeep Singh Chawla

Empathetic, Curious and result oriented Business leader with 27+ years of software industry experience in the business verticals of Life Sciences, Healthcare, Consumer Goods, Retail, Manufacturing, Hi Tech, CME, Direct marketing (CRM) and Banking with 15 years in Life Sciences (Pharma). Currently working with Genpact as SVP and leading global technology delivery for the industry segments of Consumer goods Retail, Lifesciences and Healthcare. Before Genpact worked as SVP & Vertical head for Industry verticals of Manufacturing, Hi Tech, CME, Retail and CPG at Birlasoft responsible and accountable for delivery, Digital/vertical solutions and capability building across global customers. Before Birlasoft worked with HCL for 16 years with last role as SVP & Vertical head- LifeSciences responsible and accountable for delivery, solutions and capability building across all NA Pharma customers. Current Roles & Responsibilities:  P&L (Revenue, Margin, PAT)  Delivery Management & Excellence  Customer Success Management  Business strategy  Workforce Planning, Talent Management, Attrition, Diversity & Inclusion  Operational Excellence  Capability and Solution building enabling Digital Transformation for the customers Key Strengths:  Client Engagement & P&L Leadership  People Management: High Emotional Quotient (EQ)  Adapt to changes with self-curiosity on learning  Cross Functional Collaboration  Situation Analysis  Good knowledge and experience in the Pharma R&D  Thoroughness as a way of life  Have travelled extensively across globe and feel at ease in interacting with people of different countries and cultures.