Manoj Kumaran

Extensive experience of driving transformation in multiple industries and delivery of business outcomes through effective program execution, collaboration with partners and technology guidance. Process & Solution Architecture - Managed portfolio and continuous process improvement programs for service and contract business for a leading conglomerate and Fortune 50 company. - Led several global strategy and roadmap initiatives to deliver long term vision and business outcomes to organizations with a global footprint. - Strong technical architecture and digital transformation experience in service industry. Application Portfolio & Program Management - Strong Portfolio Management experience including advisory role to PMO offices for large organizations. - Successfully managed large global accounts in the capital equipment and hi-tech industries including driving revenue and delivery targets with global delivery teams. - Experience with multiple program deployment methodologies including strong governance initiatives around organization readiness, risk management and business outcome measurements. Contact Center Operations - Managed customer experience initiatives for Contact Centers and Technical support operations for multiple global organizations. - Improved productivity and customer experience with optimizing processes and automation. - Managed several initiatives in customer experience improvement and customer 360 view in the hi-tech industry. Field Service Operations - Managed and drove digital transformation in Field service operations with global footprint to enhance productivity and improve customer commitment management for multiple global organizations in the capital equipment and hi-tech industries. - Led service operations strategy and design thinking to improve cycle time in the automotive industry in South America by enabling state of art technologies. - Led Service Strategy Assessment & Roadmap in the healthcare industry to transform their customer experience and enable their vision to be market leaders. Sales & Marketing - Led design thinking and transformation in corporate marketing to deploy digital solutions in the entertainment and hi-tech industry. - Managed a global team and drove design strategy, process architecture and deployment including Pricing enablement for go-to market strategies in the consumer electronics industry and a Fortune 50 company. - Managed customer experience initiatives to improve order cycle time and accuracy of distributor channel revenue for a Fortune 100 company in the hi-tech industry.