Michael Lynch
Senior Director, Service and Technical Support, North America
Dauch (AAM - American Axle & Manufacturing )•Attica, Michigan, United States
View LinkedIn ProfileExecutive Overview
Seasoned executive with extensive experience in customer service, technical product support, and call center management, specializing in root cause investigations and warranty system development and implementation. My diverse background encompasses progressively responsible roles in engineering, product testing and validation, and product line management, including P&L oversight. I have successfully led initiatives in call center development and launch, warranty reporting and management, technical legal support for products, accident investigations, and the management of a multifaceted field service team.
Career Timeline
- Aug 2020–Present· 6 yrs 2 mos
- President, DrivelineCurrentAug 2020–Present
- Aug 2022–Jun 2020· 0 mos
- Senior Director, Service and Technical Support, North AmericaAug 2022–Jun 2020
- 2015–2021· 6 yrs
- Business Owner2015–2021
- 2012–2015· 3 yrs
- NAUI Dive Instructor2012–2015
- Jul 1999–Aug 2022· 23 yrs 1 mo
- Sr. Director, Service and Technical Support, North AmericaApr 2021–Aug 2022
- Director, National Field Service & Warranty SystemsJun 2017–Apr 2021
- Sr. Manager National Accounts, Field Service, and Warranty SystemsOct 2011–Jun 2017
- Product Manager - Trailer ProductsOct 2007–Oct 2011
- Technical ManagerOct 2006–Oct 2007
- Techical Service Engineer/ManagerAug 2004–Oct 2006
- Transmission Warranty Systems ManagerAug 2002–Aug 2004
- Engineer, ServiceJul 1999–Aug 2002
- Jun 1998–Jul 1999· 1 yr 1 mo
- Engineer, TestJun 1998–Jul 1999
- Sep 1997–May 1998· 8 mos
- College Part Time JobSep 1997–May 1998
- Jun 1997–Sep 1997· 3 mos
- Manufacturing Engineering InternshipJun 1997–Sep 1997
- May 1996–May 1997· 1 yr
- Quality Engineering InternshipMay 1996–May 1997
Education
MBA
University of Michigan-FlintBachelor of Science
Mechancial Engineering
Tri-State University