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Nicole D. Shepard

Nicole D. Shepard

Servant Leader | Talent Developer | Inspiring Mentor | Visionary Guider

FedEx Office

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Experience30+ Years
LevelCXO

Executive Overview

I've had the privilege of working for multiple FedEx operating companies to include both FedEx Express and FedEx Office for 30+ years. In my current role at FedEx Office, I am responsible for strategy, design, planning and execution to build scaled Bot operations. This includes strategy for Bot maintenance, field ops support, training and pickup and delivery operations efficiency for our FedEx OnDemand customers. Throughout my tenure I have held several leadership roles as an Operations Manager of Transportation, Engineering Operations Support Specialist, District Manager of Retail, Operations District Manager of SameDay pickup and delivery and Sr. Manager of National Dispatch and Customer Service call center. A journey I am truly proud of!

Career Timeline

Professional employment history
  • FedEx OfficeCurrent
    Oct 1995–Present· 30 yrs 11 mos
    • Managing Director, Operations, SupportCurrent
      Aug 2024–Present
    • Managing Director, FedEx OnDemand Bot Operations
      Jun 2022–Mar 2023
    • Sr. Manager FedEx OnDemand, Bot Operations
      Nov 2021–Jun 2022
    • Sr. Manager National Dispatch Center & Bot Operations
      Apr 2019–Oct 2021
    • Sr. Manager National Dispatch Center
      Dec 2016–Apr 2019
    • SameDay City District Manager
      Oct 2014–Dec 2016
    • Retail District Manager
      Feb 2008–Oct 2014
    • Sr. Manager Retail Operations
      2004–May 2006
    • Managing Director, Transportation Operations
      Oct 1995–Dec 2025
  • FedEx
    Oct 1995–May 2006· 10 yrs 7 mos
    • Manager, Operations, Transportation
      2004–May 2006
    • Specialist Engineer, Project
      Jun 2002–2004
    • Service Assurance Leader / Customer Service Agent
      Jul 1997–May 2002
    • Couirer
      Oct 1995–Jul 1997

Education

Bachelor's degree

Organizational Leadership

Alliance University

Executive Relationship Map

Reports To
Nicole D. Shepard
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

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Skills & Expertise

19 of 19 skills
Team LeadershipCustomer ServiceAutonomous delivery infrastructurePickup and delivery operationsRoute planning and evaluationsOvernight pickup and delivery operationsElectric Personal delivery devicesTransportation ManagementGoal SettingPackage sortation operationstransportation logisticsTeleoperationsAutonomous deliveriesRetailLogistics ManagementTeam Managementremote leadershipData AnalyticsPrint Management