Ningyu Chen

I am a global technology executive with a proven track record of leading enterprise-wide transformation across retail, hospitality, and travel industries. With deep expertise in digital, data, and AI, I bring a strategic lens to technology as a driver of business growth, operational efficiency, and brand differentiation. Currently serving as Interim CTO at Starbucks, I oversee the global technology organization spanning Digital, Data, AI, Retail, Marketing, Supply Chain, Corporate Systems, Cloud Platforms, Infrastructure, and Cybersecurity. My career has been defined by delivering measurable business outcomes through technology modernization, platform innovation, and data-driven decision-making. I take pride in weaving together diverse technology disciplines to create cohesive and impactful customer experiences.Prior to my current role, I led Starbucks’ global technology strategy and execution for digital, marketing, retail, data and AI—guiding the company’s shift to a data- and AI-first enterprise. I architected and executed transformational programs such as next-generation digital commerce and algorithmic store production, reinforcing Starbucks’ leadership in digital engagement and operational excellence.I joined Starbucks in 2023 as SVP and its first Chief Architect, where I spearheaded modernization initiatives and emerging technology innovation. My prior executive roles at Inspire Brands, Macy’s, and Delta Air Lines further shaped my ability to lead complex, cross-functional transformations and build high-performing, resilient technology organizations.I am passionate about fostering a culture of innovation, agility, and accountability—ensuring technology serves as a strategic enabler for long-term business growth.