Nrapendra Singh

With over 20+ years of experience as Head of Department my expertise is driving digital innovation and business growth in the Manufacturing,Retail and FMCG sectors. I specialise in aligning IT strategy with commercial goals to enhance customer experience, supply chain agility, and operational efficiency. As a technology leader, I have led multi-country digital transformations, scaled retail channel operations, and implemented enterprise-grade solutions (ERP, CRM, SCM(Warehouse Management), POS, SFA,Customer Loyalty programs,AI driven Analytics etc. across both B2C and B2B environments. Some of my key achievements include implementing SAP for strengthening Business processes, PLM (Infor Optiva) for streamlining R&D , Sales Force Automation (SFA), Sales Channel Automation (Retailer and Distributor Apps), CRM, DMS,Customer loyalty programs for enhancing customer engagement and loyalty ,leading the successful migration of legacy systems to a modernized IT environment, Cloud infrastructure ,Data security and improving overall system stability and performance. As a Microsoft Certified Business Solution Architect, with expertise in data analytics, AI, cybersecurity, and emerging technologies. I am passionate about leveraging technology to drive business growth with technology innovation, and look forward to connecting with other like-minded professionals and exploring new opportunities.