Samir Gupta
Global Transformation/Data Analytics/Digital/Customer Experience/ SAFe 5 Agilist
Aditya Birla Health Insurance Company Limited•Mumbai, Maharashtra, India
View LinkedIn ProfileExecutive Overview
A senior Digital Transformation, CX, Data analytics and Strategic Change leader with over 3 decades of experience across functions and industries. Significant expertise in GICs set up and growth, with deep knowledge in the BFSI sector. Strong consulting skills and business acumen. Led large teams across geographies, experience in working across organisational silos and guiding teams towards achieving challenging results. A thought leader with credible experience in driving Customer Experience, process innovation, intelligent automation, transition management and technology implementation. Certifies SAFe 5 Agilist, Certified Six Sigma Black Belt and ISO Registered Lead Auditor Specialities: Large Scale Multi-Site Operations, Re-engineering, Digital Transformation, Customer Experience and NPS, Target Operating Model, Process Excellence, Risk Management, Six Sigma and Business Transformation
Career Timeline
- Aug 2024–Present· 2 yrs 1 mo
- Chief Data and Innovation OfficerCurrentAug 2024–Present
- Jun 2023–Jul 2024· 1 yr 1 mo
- Head of Transformation and Innovation- CXJun 2023–Jul 2024
- Aug 2005–Jun 2023· 17 yrs 10 mos
- Global Head of Customer Journey Design- Global Wealth and Personal BankingAug 2018–Jun 2023
- Centre Director Global Service Centre (GSC) and Global Head of Work Force Management HSBC andSep 2016–Aug 2018
- Senior Vice President and Centre Director- Global Service Centre (GSC)Feb 2014–Aug 2016
- Regional Head of Re-Engineering - India and Sri LankaJun 2012–Feb 2014
- Vice President - Trade and Commercial Banking CoE( Transformation Programe Manager)Jun 2009–Jun 2012
- Head of Shared ServicesMar 2008–Jun 2009
- Vice President – Quality & Six Sigma, Kolkata Group Service CentreAug 2005–Mar 2008
- Jul 2003–Jul 2005· 2 yrs
- Senior Manager -Strategic QualityJul 2003–Jul 2005
- Nov 2001–Jul 2003· 1 yr 8 mos
- Assistant Manager-Quality RegistrarNov 2001–Jul 2003
- 1994–2001· 7 yrs
- Head-TPM1994–2001
Education
Executive Managment Programme
Business Administration and Management, General
Cornell UniversityB.Tech
Chemical engineering
Laxminarayan Institute of technology
Post Graduate Diploma in Marketing and Financial management
Management
Indira Gandhi National Open University