Sharlene Smith
Chief Operating Officer Zaxby’s Franchising LLC
Zaxbys•Athens, Georgia, United States
View LinkedIn ProfileExperience36+ Years
LevelCXO
Executive Overview
Experienced executive committed to developing talent and building teams who are inspired to deliver an exceptional customer experience to create growth for the franchisee, employees and shareholders. Over 10 years of leadership on several Non Profit boards. Served on the Exec Board for the ARMHC board and led the marketing committee for years.
Career Timeline
- ZaxbysCurrentApr 2022–Present· 4 yrs 5 mos
- Chief Operating OfficerCurrentApr 2022–Present
- Oct 2020–Apr 2022· 1 yr 6 mos
- V.P Operations ExcellenceOct 2020–Apr 2022
- Oct 2016–Oct 2020· 4 yrs
- PresidentOct 2016–Oct 2020
- Sep 2016–Dec 2024· 8 yrs 3 mos
- Member, BoardSep 2016–Dec 2024
- Mar 1990–Oct 2020· 30 yrs 7 mos
- Vice President, General ManagerJun 2012–Oct 2020
- Regional VP & Director OperationsJun 1994–Aug 2016
- Restaurant ManagerMar 1990–Jun 1994
Education
Bachelor of Business Administration (BBA)
Business Administraion, Finance
Towson UniversityExecutive Relationship Map
Reports To
Sharlene Smith
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer
Skills & Expertise
Project ManagementSocial MediaMicrosoft OfficeLeadershipMicrosoft WordResearchMarketing StrategyCustomer ServiceManagementTeam BuildingMicrosoft ExcelTime ManagementCoachingStrategyStrategic PlanningFoodTrainingBudgetsProcess ImprovementCustomer Satisfaction