Tilak Mandadi

Tilak is the Executive Vice President, Ventures and Chief Experience and Technology Officer at CVS Health, a Fortune-6 company reimagining health and care in the US with 9000+ retail pharmacies, Caremark pharmacy benefits, Aetna healthcare benefits, CVS Mail Order and Specialty pharmacies, and HealthSpire care delivery offerings. In this role, Tilak leads customer engagement and research, integrated service model operations, and creation of transformative health and care omni-channel experiences. He also leads the company's AI, technology and insights strategies and products powering business operations and growth. In addition, Tilak leads CVS Health Ventures, a leading investment platform driving financial and strategic value for the enterprise. Previously, Tilak was the the Chief Strategy Officer at MGM Resorts International, and was a member of the board of directors of BetMGM. Prior to MGM, he was the EVP of Digital, and Chief Technology Officer at Disney overseeing a global team of digital, data, operations, technology, creative and product professionals responsible for serving 150M+ annual guests and consumers worldwide across the theme parks, hotels, cruise ships, Disney stores, restaurants, e-commerce, licensing & publishing, games, Disney vacation club properties and the adventures by Disney travel businesses. Tilak brings a unique blend of commercial, operational and experiential focus to his role, and his teams are defined by their strategic thought leadership, entrepreneurial spirit, frugal and pragmatic innovation, customer focus, execution excellence and business growth orientation. Tilak is a passionate advocate for early career talent development, women in technology, social responsibility and sustainability. His 2020 Ted talk on empathy in the workplace defined specific steps companies can take to create a highly productive and joyful workplace by making empathy an integral part of the work culture. Over the course of his executive career, Tilak has very successfully led innovative startups as well as large global organizations across different industries and diverse cultures, including Financial Services, Hospitality, Travel and Entertainment, Retail, Food and Beverage, IT Services, and Energy. Tilak holds a master’s degree in Computer Science from the University of Oregon.