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Tony Colon

Tony Colon

Chief Customer Officer @ Veeam | National Board Member @ NPower

Veeam Software•Chicago, Illinois, United States

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Experience19+ Years
LevelCXO

Executive Overview

With extensive experience in customer success, I currently serve as the Chief Customer Officer at Veeam Software, overseeing a 2,000-person team across Customer Success, Technical Support, Professional Services, Renewals, and Executive Briefings. My focus is on ensuring seamless customer experiences and maximizing their investments through data-driven strategies. With prior SVP roles at ServiceNow, Salesforce, and Cisco, I aim to enhance customer relationships and drive impactful outcomes.

Career Timeline

Professional employment history
  • Veeam SoftwareCurrent
    Oct 2025–Present· 11 mos
    • Chief Customer OfficerCurrent
      Oct 2025–Present
  • NPowerCurrent
    Jul 2024–Present· 2 yrs 2 mos
    • National Board MemberCurrent
      Jul 2024–Present
  • TSIACurrent
    Mar 2024–Present· 2 yrs 6 mos
    • Member, Executive BoardCurrent
      Mar 2024–Present
  • ServiceNow
    2023–Oct 2025· 2 yrs 9 mos
    • SVP/GM Customer Excellence
      2025–Oct 2025
    • SVP, Customer Success
      May 2023–2025
    • SVP, Customer & Partner Excellence
      2023–May 2023
  • Covenant House Illinois
    Mar 2022–2024· 1 yr 10 mos
    • Member, Board of Directors
      Mar 2022–2024
  • Cisco
    Apr 2019–2023· 3 yrs 9 mos
    • SVP, Customer & Partner Experience Engineering
      2021–2023
    • SVP, CX Engineering & Product Incubation
      Mar 2020–2021
    • Head Of CX Product Development
      Apr 2019–Mar 2020
  • HITEC
    Nov 2017–2024· 6 yrs 2 mos
    • Member, Advisory Board
      Nov 2017–2024
  • Forbes
    Nov 2017–Mar 2020· 2 yrs 4 mos
    • Official Member of Forbes Technology Council
      Nov 2017–Mar 2020
  • Salesforce
    Mar 2010–Apr 2019· 9 yrs 1 mo
    • SVP, Success Cloud Product Management & Innovation
      May 2017–Apr 2019
    • VP, Innovation & Transformation Center
      Mar 2016–May 2017
    • Vice President, Service Cloud
      Mar 2015–Mar 2016
    • Service Cloud Practice Executive
      May 2014–Mar 2016
    • Service Cloud Practice Director
      Aug 2012–May 2014
    • Service Cloud Practice Lead
      Nov 2011–Aug 2012
    • Principal, Architect
      Mar 2010–Nov 2011
  • FYIndOut
    Aug 2007–Oct 2010· 3 yrs 2 mos
    • Co-Founder and Chief Technology Officer
      Aug 2007–Oct 2010

Education

Master of Science - MS

Computer Science

MIT Sloan School of Management

Bachelors

Computer Science

Illinois Institute of Technology

Executive Relationship Map

Reports To
Tony Colon
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

BizKonnect has mapped this leadership network including reporting hierarchies, peer connections, and cross-functional relationships.

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Skills & Expertise

20 of 20 skills
Enterprise ArchitectureProject ManagementAnalyticsAgile MethodologiesService CloudCRMLeadershipSaaSPre-salesPaaSConsultingCloud ComputingEAIRequirements AnalysisProfessional ServicesSalesforce.comEnterprise SoftwareStart-upsIntegrationBusiness Development