Torsten Heller

I have spent more than 20 years building, transforming and running operations in complex corporate environments.A big part of my career has been shaped by shared services, finance, IT and operating model transformation – first from within a global corporate organization and later in consulting, where I added commercial leadership, large deal shaping and transformation delivery at scale.What probably describes me best is that I understand complex situations very quickly. I tend to see where the real operational issues are, where organizations create unnecessary complexity, and what needs to change to make things work better. My strength is not abstract theory – it is translating complexity into practical, workable solutions.Over the years, I have built and led global shared service structures, created governance models, set up Centers of Expertise, and helped move organizations from fragmented local ways of working to more standardized, scalable and globally integrated models. In one of my global roles, I was responsible for an Order-to-Cash organization of around 800 people across Europe, Asia and the Americas.In my current role, I work at the intersection of transformation, operations and commercial leadership. I help shape and lead large-scale opportunities in outsourcing, process transformation and operating model redesign, and I stay closely involved when it comes to delivery, stabilization and value realization. What matters to me is that transformation creates real outcomes – not only presentations, but measurable impact in operations, cash flow, efficiency and execution.I also bring a strong international perspective. I have lived and worked for several years in both the US and Poland, spent extended time in Switzerland and Brasil. That experience has shaped how I lead, how I navigate corporate structures, and how I drive change across different cultures and stakeholders.Because of my background in IT/ERP/SAP, process design and operations, I am particularly interested in how traditional operational excellence can be translated into the next generation of automation and AI-enabled delivery.I am at my best when the environment is demanding, the structure is complex, and the expectation is not only to define change – but to make it happen.