Yannick A.

Yannick A.

IT Service Management Executive Director - Europe & North Africa

Accor•Courbevoie, Île-de-France, France

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Experience29+ Years
LevelCXO

Executive Overview

I have 28 years experience in Information Technology covering Development, Databases, ERP's, Operating Systems, Infrastructure & Networks, Cloud, and IT Support quality. I had the pleasure to work in Banking, IT Services Consulting, Manufacturing, Specialty Retail, entertainment and hospitality. I graduated from Essec Business School in Paris with a Master’s Degree in Information Systems Management to broaden my methodology and best practices-based approach. Where would I bring added value to your company ? - select and manage your IT service providers and monitor their quality of services - rationalize and optimize your information systems, performance and costs - improvement of the efficiency of your support processes based on ITIL to increase your business stability - secure your information systems with high availability, proper backup, and formalized Disaster Recovery Plans balanced against the critical value of the supported business to ensure your Company's business continuity - build information systems dashboards based on relevant KPI's to give you visibility and control - assist your Executive, Director, or any business leaders in the choice of new information system solutions that are relevant and aligned to your business objectives - lead and coordinate cross-functional teams on a global scale to maximize the success of your IT projects - manage and forecast your IT budget - monitor technological advancements that could bring added value or cost reduction to your business - transform and migrate your systems to Cloud technologies when/where relevant. Highly engaged, team player, seeking challenge and responsibility, results and profitability driven. Recognized for my curiosity, adaptability and good analysis skills that allow me to understand and improve processes. I'm the ideal interface between technical experts, business leaders and stakeholders in a multi-faceted international environment. Would you like to hear more?

Career Timeline

Professional employment history
  • AccorCurrent
    Feb 2022–Present· 4 yrs 8 mos
    • Executive Director, IT Service Management, Europe and North AfricaCurrent
      Jun 2023–Present
    • IT Services Delivery Director - South Europe
      Feb 2022–Jul 2023
  • Oct 2018–2022· 3 yrs 3 mos
    • Senior Manager, Production
      Oct 2018–2022
  • 2008–Sep 2018· 10 yrs 8 mos
    • IT Infrastructure Operations & Services Management, Staples Europe (~1,6B€)
      May 2014–Sep 2018
    • Europe e-Commerce Web sites - IS/IT Operations Manager
      Sep 2011–May 2014
    • Manager, Integration
      2008–Oct 2011
  • Sep 2001–Oct 2008· 7 yrs 1 mo
    • Oracle Systems & e-Business Suite Manager
      Sep 2001–Oct 2008
  • Feb 2000–Sep 2001· 1 yr 7 mos
    • Project Development Manager
      Feb 2000–Sep 2001
  • Feb 1997–Feb 2000· 3 yrs
    • Conceptor-Développer Mainframe
      Feb 1997–Feb 2000

Education

Master’s Degree

Management Information Systems, General

ESSEC Business School

Commerce

CEFIRE Bordeaux - Mérignac

DUT Mesures Physiques

Physical & Chemistry Sciences

Université Paris-Est Créteil

Executive Relationship Map

Reports To
Yannick A.
Vice Chair & President
Chief Financial Officer
Chief Technology Officer
Chief Operating Officer

Executive Network Preview

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Skills & Expertise

20 of 20 skills
IT Operations ManagementNetworkERPLarge ProjectsProject ManagementIT ManagementIT Service ManagementIT Infrastructure ManagementOrganization SkillsE-commerceIT Cost OptimizationAWSTeam CoordinationApplication ArchitectureProcess ImprovementIntegrationTechnical MaintenanceITILCloud finopsCoordinating Skills