Apollo Munich Health Insurance Company Ltd.

• Key Deliveries: o Leading the technology function to enable the Digitization and Digital strategy for organization. Tech being a key lever to drive Sales, Service Opportunity & Enterprise reporting. o Mobile Applications for assisted Sales to enable virtual penetration across , Customer Self Service Mobile platform o APIs based platform to enable quick integration for enabling Sales through channels like Banks , Insurance aggregators , third Party Distributors, o Technology strategy for enabling customer service strategy through IVR , live Chats , Chat BOTs , Watson analytics SaaS service platform o Enable Business efficiency through deployment of Robotic process automation (RPA) tools for back office processes. o Working with External ecosystem to drive the Innovation framework for the company o Plan and drive Enterprise Information management Strategy. o Overall responsible for stakeholder management & internal customer satisfaction for IT capability o Leveraging AWS Cloud Opportunity for better management of Sales seasonality. o Drive IT operations & security for Systems availability, Uptime, BCP & DR strategy, capacity, efficiency, upgrade and integration. o Improvement of Information Security posture through deployment of DRM tools , SIEM capability. o Successfully concluded the IT outsourcing strategy for IT operations with selection and transition to a preferred partner (IBM) o Manage Outsource partners like IBM, Majesco ( Mastek ) , Tier 2 mobile apps development companies, Startup organisations for BOT , AI solutions.