Joe Gordon

With over 20 years of experience in senior leadership roles, I am currently the Chief Operating Officer at Starling Bank, a modern, award-winning digital bank that is transforming banking by delivering exceptional products and services for customers. Prior to this, I served as Chief Operating Officer at OVO, one of the UK’s leading energy technology companies, where I also held the position of Executive Chair of OVO Home Services insurance. I’m a Vice President of The Institute of Customer Service and have held advisory roles with HMRC, supporting customer and digital transformation initiatives. Before joining OVO, I was CEO at first direct bank, widely recognised as one of the UK’s number one customer experience brands Across multiple sectors—including financial services and utilities I’ve built a strong track record in operational excellence, customer satisfaction, and product innovation. I bring deep expertise in strategic planning, operational delivery, agile transformation, risk and change management, and large-scale leadership. I’m a passionate advocate for inclusion, an award-winning leader, and someone who thrives on building high-performing teams that put customers at the heart of what they do.