Peggy Roe

Peggy is the first Chief Customer Officer (CCO) in Marriott International history. Consumers are the cornerstone of her illustrious career across multiple continents and industries. Her current Global Officer role spans 8,300+ properties, 138 countries and territories, multiple iconic brands, and one of the world’s largest loyalty platforms. She has vast responsibilities bringing together a range of disciplines – brand, marketing, design, data, etc. – to drive innovative, integrated, end-to-end customer experience. Peggy’s unique vantage point on customer behavior and trends continues to inform her strategic sensibility and perspective on dynamic consumer sentiment and marketplace shifts. From Six Sigma Master Black Belt product manager to C-Suite executive and Board of Director (BOD) at an S&P 100 company and University non-profit arm, her professional ascent and personal conviction in championing the next generation is inspiring. A believer in the transformative power of opportunity and ubiquitous inspiration, she is most likely to ask the next person she runs into, “So, what would you like to see happen?” Given her penchant for analytics, she probably already knows.