Shirley Pigott

I began my career in the U.S. Air Force as a Cryptographic and Telecommunications Technician, where I learned discipline, precision, and how to perform under mission‑critical pressure. After five years of service, I moved into the private sector with Northern Telecom as a Field Service Technician, supporting complex telecommunications systems across diverse customer environments.In 1984, I joined FedEx—a company whose People‑Service‑Profit philosophy and world‑class technical and management training shaped the foundation of my leadership style. I advanced quickly from Technician to Technical Advisor, then to Field Service Manager in Florida. Recognizing early that software would define the future of operations, I relocated to New York City in 1990 to lead Software Consulting, guiding teams through the transition from hardware‑centric support to software‑driven solutions.By 1999, I was promoted to Managing Director of Technology Services for the United States. As FedEx expanded and acquired additional companies, I became one of three Managing Directors nationwide, responsible for the Southern Region. Over 14 consecutive years, my teams delivered top performance results, earning multiple awards for operational excellence, leadership, and innovation.I hired and developed 20+ managers—many of whom advanced into high‑impact roles—through coaching, mentorship, and a focus on accountability and strategic execution. My work included long‑range planning, organizational restructuring, and building cultures that consistently exceeded service and financial goals.Since retiring in 2013, I’ve continued supporting businesses through management, consulting, and strategic guidance in operations, branding, and growth.