Vanessa Smith

Vanessa Smith is a digital technology executive with more than 25+ years of experience across sales and go-to-market functions. As President of ServiceNow.org, Vanessa leads a new organization serving the global non-profit sector to leverage the power of technology to solve the world’s most challenging problems. Vanessa joined ServiceNow in September 2020, starting as SVP of the Strategic Go-to-Market organization, then led the Industries and Solution Sales teams. These roles showcase ServiceNow’s commitment to how specialists drive a deep customer-centric engagement, while ensuring customer success as the company scales to $16B in annual revenue and beyond. Prior to ServiceNow, Vanessa spent 16 years at SAP in increasingly senior roles. Most recently, she was the head of SAP’s Human Experience Management Business in North America. In 2021, Vanessa was named 50 Most Powerful Women in Technology by the National Diversity Council. In June 2018, Vanessa was named as a Top 100 Ethnic Minority Executive by empower and the Financial Times. She holds an MBA from the University of Maryland and a B.S. in Commerce from the University of Virginia. Vanessa serves on the Board of Fastly, Teach for America – Greater Philadelphia, and is a member of Jack and Jill of America and the Alpha Kappa Alpha Sorority, Incorporated.