Ahold Delhaize

I steer the vision and strategy for omni-channel customer-centric technology across thousands of retail stores, fulfillment facilities, and millions of customers per year. 🔷 OMNICHANNEL IMPACTS ► Grew e-commerce sales 480%, transaction volume 100%, and traffic 600% through a modernization roadmap to migrate to microservices, a modern database, event streaming, caching, and PaaS-driven architecture. ► Raised digital consumer engagement to 32.3% by modernizing and scaling the offer delivery platform. ► Partnered with business in AD Retail Media Network Platform design/development. ► Multiplied loyalty program revenue through omnichannel customer relationships, scaling loyalty platforms for each store brand. ► Increased Add to Cart sales and incremental revenue through personalization and simplified checkout, integrating proprietary AI / ML models. ► Exceeded 99.95% uptime and attained faster load speeds through API re-architectures, database re-platforming, and infrastructure scaling. ► Improved fulfillment efficiency, pick productivity, and costs; enabled 73% same-day delivery through a proprietary picking application. ► Reached 6M monthly active users and a 4.5-star app rating through fully native apps for 5 brands. 🔷 ORGANIZATIONAL LEADERSHIP ► Created an application security team and director-level role. ► Implemented an ‘evergreen technology’ approach and aligned the team by product and platform to drive modernization, scalability, reliability, security, and performance. ► Designed a career framework for technology teams with new job grade levels. ► Converted production support to a 24x7 Site Reliability Engineering capabilities. ► Formed 4 partnerships with MSPs to leverage a global talent pool.