Baylor Scott & White Health

Led an organization of 1,200+ staff with a $450M+ OpEx budget and $40M to $300M of CapEx annually. Advised the Board of Trustees regarding cybersecurity and technology innovation. Directed an extensive multi-year enterprise technology transformation and rationalization program that encompassed cloud migration, cybersecurity, EHR, lab and imaging standardization, ERP consolidation and HR insourcing, data center consolidation, analytics, and IT outsourcing. • Reduced IT operating expense from 8.4% to 3.9% of Net Patient Revenue over 7 years. • Achieved 0 reportable data breaches over 12 years (compared to 5,800+ breaches reported to OCR by other healthcare orgs from 2009-23). • Implemented a complete IT outsourcing agreement over the past 3 years, surpassing projected savings of $70M+ over a 5 year TCO. Reduced overall employed IT staff from 1,200+ to <125. • Led an enterprise-wide effort to migrate the system to a unified instance of Epic enterprise (one of the largest instances of Epic enterprise in the US). o Achieved Epic Honor Roll Magna Cum Laude and Epic Gold Stars Level 7 in 2023. Achieved provider satisfaction scores ranking in the 87th percentile among 299 organizations surveyed by KLAS Arch Collaborative. • Selected by BSWH President to serve as Executive Champion for customer journey, contributing to BSWH becoming the most customer-centric US healthcare provider. o Reduced 10% of clinic patient no-shows. o Scheduled patients 34 days earlier through earlier appointment digital offers. o Ranked in top quartile of all Epic systems with a response rate to earlier offers >38%. o Achieved a 10.8% increase in scheduling referrals. • Transformed patient experience through an industry-leading customer digital platform with >300K new users annually and 76% customer engagement. • Consolidated and scaled technology operations to improve efficiencies, streamline analytics, leverage AI capabilities, and reduce costs following the 2013 merger of S&W Health with BHCS.

Responsible for leading and overseeing all aspects of our organization's technology strategy and operations. Drive technological innovation, implementing, and operating efficient systems, and maximizing the potential of our technology infrastructure.