Indira IVF Group

Board-level technology governance across P&L (~USD 8M budget; 100+ member tech & digital org) for India's largest fertility network - 230+ centres, 500K+ patient records. ✨ Strategy: Authored Board-adopted roadmap "Technology as a Strategic Growth Engine" (revenue + efficiency pillars); AI pipeline run through a dedicated PMO ✨ Product: In-house EMR - vision, architecture, agile sprints with clinical teams; Salesforce & ERP integrated; ₹4 Cr+ annual licence elimination ✨ Gen AI & Agentic AI: 1,250 doctor videos/day (+29% engagement, 4.2/5 CSAT); AI call-centre QA - 84,729 calls/month, 85% quality, 3,551 hours saved, ~80% propensity accuracy; Indira GPT & AI dose calculator; agentic bots across marketing, clinical, finance, cyber & SDLC (Claude, GitHub Copilot, Gemini, Cursor - ~30% engineering uplift) ✨ Infra & Cloud: DC/DR (RPO/RTO <4 hrs; ~99.9% uptime); AWS+Azure FinOps (−23% spend); SD-WAN across 230+ sites (−35% cost); 24×7 NOC (>98% FCR); 4,500+ endpoints on Scalefusion & Intune ✨ Cybersecurity: Zero Trust - Zscaler, Palo Alto, CyberArk, Okta, Trend Micro/Defender, DLP, SOC+SIEM, ISO 27001; incidents −60% (MTTD −21%, MTTR −43%); India's first DPDPA implementation at healthcare scale incl. consent-management system ✨ ERP & Data: Oracle-aligned modernisation (clinical, finance, procurement, SCM); enterprise data lake (EMR+ERP+CRM), MDM, 81+ Power BI dashboards - decisions ~30% faster ✨ Growth: Salesforce-led B2B/B2C GTM; PWA lead engines; Pregnancy Success Calculator; agentic marketing across the funnel ✨ M&A & Governance: Tech due diligence; Day-1/Day-100 integration of new/acquired centres; ITGC/IFC controls & statutory audit support; vendor governance (~32% cost avoidance)