About Southwest Airlines
At Southwest®, everything we do—from our smiling People to our policies—is designed to let you go with Heart. No matter what comes up in your travels, we’ve got your back. Because while any airline can fly you, only Southwest lets you go with Heart. Application fees don’t fly. The only way to apply for a job at Southwest Airlines is through careers.southwestair.com. We'll never ask for any payment for your application or training.* *Destination 225° is a Southwest Airlines program. Applying is free; however, candidates advancing through the selection process are responsible for all costs incurred.
Executive Leadership Team
Organizational Chart — Preview
Southwest Airlines Executive Leadership Team
Business Focus Areas
Southwest Airlines Org Chart & Organizational Structure
Southwest Airlines, led by President, Chief Executive Officer, and Vice Chairman of the Board of Directors Bob Jordan, has an executive leadership structure that includes a Chief Operating Officer, a Group Chief Financial Officer, and an Executive Vice President and Chief Information Officer, among others. The Chief Operating Officer, Andrew Watterson, oversees a team of managing directors, including Kristen Johnson (Operations Implementation), Dave Fischer (Technical Operations), Craig Gibson (Ground Operations Technology), William Abbott (Technical Operations, Planning and Aircraft Delivery), and Peter Requa (Technical Operations, Supply Chain). Reporting to the COO, the Supply Chain function also exists as a distinct area under the CEO. Bob Jordan directly oversees multiple business functions: Information Technology, Finance, Operations, Customer Experience, Strategy, and Supply Chain. Under Information Technology, Executive Vice President and Chief Information Officer Lauren Woods manages a team that includes Managing Directors France Grenot (Technology, Offer and Order, Revenue Management and Network Planning), Ousman Afzal (Technology, Operations Lean Portfolio and AirOps Delivery), Jennifer Ray Paine (Technology), Rachel Salvagio (Technology), and Robert Quintanilla (Technology Services and Operations). Within this structure, functions such as IT Operations Management (ITOM), Digital Transformation and Innovation, Data Management and Analytics, and Artificial Intelligence/Machine Learning (AI/ML) are represented. Mark Hursh (Digital Experience) and DJameal "DJ" R. (Managing Director) sit within Digital Transformation and Innovation; Jim J. (Enterprise Data Platforms and Analytics), Joe Marcella (Operational Planning and Analytics), and Vijay Wadhwa (Data Science and Analytics) fall under Data Management and Analytics; Justin Bundick (Senior Manager, Progression to Managing Director, Artificial Intelligence) is in AI/ML. Katie Morris (Technology, People, Salesforce Center of Excellence and Workforce Management) is under IT Infrastructure. In the Finance function, Group Chief Financial Officer Tom Doxey oversees Managing Director of Finance Stephen Slater. The Customer Experience function is led by Executive Vice President, Chief Customer and Brand Officer Tony Roach, with Managing Director of Loyalty Strategy Christopher Parker under the Customer Loyalty and Rewards sub-function. The Strategy function includes Managing Directors Michael Sikes (Inflight Strategy, Business Performance and Hospitality), Michelle Williams (Strategy and Business Services), and Stacie Arce (Inflight Strategy Delivery).
Frequently Asked Questions
What does Southwest Airlines's BizKonnect profile actually show?
An overview with industry, headquarters, employee count, and public/private status; an About section describing the business; Key Facts; an Executive Leadership Team list; and a preview of the OrgKonnect's GenAI-powered org chart built by BizKonnect.
Can I see Southwest Airlines's complete org chart here, or just part of it?
You get a free preview of the top-level structure and business units, generated by BizKonnect's GenAI-powered org chart engine; the full chart with reporting lines and direct contacts unlocks via "Get Free Access to Full Org Chart."
How is Southwest Airlines's organizational structure mapped on BizKonnect?
Southwest Airlines's hierarchy is broken into functional departments IT, Finance, Commercial Sales, Operations and distinct business units, with GenAI-powered interactive org charts mapping reporting lines directly up to the CXOs.
Does the page show which executive oversees which function?
Yes, functions like Finance, Sales, Operations, and Information Technology are each tied to a named executive and their title, based on Southwest Airlines's reported leadership structure.
Is executive tenure information included?
Each leader's profile shows how long they've held their role, marked "Since [year]," so you can see how recently Southwest Airlines's leadership team has changed.
How do Southwest Airlines's GenAI-powered org charts support Account-Based Marketing (ABM)?
The visual maps break down multi-person buying centers within Southwest Airlines, helping ABM teams identify actual budget owners, understand peer reporting relationships, and run multi-threaded outreach without getting stuck behind gatekeepers.
Are there other companies worth researching alongside Southwest Airlines?
Yes, a "Similar Companies" section links to comparable organizations in the same industry, generated by GenAI industry clustering to help expand your target account lists.