Bajaj Electricals Ltd

Commercial & administration for the State of Bihar & Jharkhand.

Accountable for enterprise-wide AI, digital, and IT strategy — translating technology into measurable business outcomes across revenue, cost, productivity, and customer experience for a ₹5,000+ Cr consumer electricals company. 🏆 Awards: ET CIO Award for Enterprise IT Excellence | CII Excellence Award in Cloud Computing AI & Digital Transformation: Architected and led BOLT — an AI-first enterprise transformation program — achieving 60%+ AI adoption across business functions Deployed LLM-based Customer Care voice bot (industry-first at scale), cutting call-centre costs by 50% and reducing headcount dependency by 80% Launched AI-led sales bot for traditional trade ordering, generating 1% incremental annual revenue Built enterprise-wide AI Lab and rolled out employee self-service assistant, unlocking 1,00,000+ man-hours of productivity Cloud & ERP: Drove 100% cloud migration (90% SaaS) — recognized with SAP ACE Award for SAP RISE / S/4HANA transformation Replaced legacy on-prem systems with scalable, secure SaaS platforms; zero unplanned downtime post-migration Data & Analytics: Built AWS + Snowflake data lake as single source of truth across the enterprise Delivered Power BI executive dashboards and advanced analytics for demand forecasting, beat optimization, and network planning Industry 4.0 & Operations: Implemented IoT-based smart manufacturing and quality telemetry across plants — improved OEE by ~5% Cybersecurity & Governance: Reduced audit observations by ~50% through strengthened security posture Implemented Disaster Recovery for all critical workloads Leadership: Led 30+ internal and 75+ partner resources across India and global operations. Repositioned IT from cost centre to strategic business partner across 70+ transformation initiatives, reducing fixed overhead costs by ~1%

1. Developing and executing HR strategy in line with business strategy 2. Work with Promoter, MD & CEO and CXOs to drive change management agenda 3. Function as a strategic advisor to senior management on matters related to people, structure 4. Driving initiatives to reinforce organisation Values, while introducing contemporary culture elements 5. Working towards improving DEI, overall engagement, and satisfaction amongst employees 6. Organisation Capability Building 7. Championing ESG initiatives across organisation 8. Employee Relations with Unions at Plants 9. Played a key role in the demerger process